In September, national post office and all provinces (autonomous regions and municipalities) postal administration through the "12305" postal industry customer complaints phone and national post office were accepts consumer website appeal 6931 pieces, 455 pieces of reply consultation. The postal service problems involved in the 643, and 9.3% of the total amount appeal; The problems involved in express business 6288 pieces, 90.7% of the total amount appeal. Already processing complaint filed complaints effectively (make sure corporate responsibility) 4027, and 58.1% of the total amount appeal. Effective involved in the appeal of the postal service 145 pieces, accounting for 3.6% of the amount effective appeal; The problems involved in express business 3882 pieces, accounting for 96.4% of the amount effective appeal. Through mediation has all customer complaints properly, for the consumer to recall the economic loss of 456000 yuan, the consumer to the appeal for 91.2% satisfaction processing.
